We take great care in trying to source products that we think our customers will love but we know that we can't please everyone all of the time. If there is one of our gifts in your box that you do not particularly like and you don't think you could give it as a gift to one of your friends we can usually exchange this for one of the other options if in stock of the same value. We will email you with what may be available and once we've confirmed this is OK with you, you can send your original product back to us and we'll post the new one out to you at a cost of £2.95 for our UK customers and international p&p for our international subscribers. We’ll explain the details of how to do this in our email.
If you don't like one of the non-exchangeable gifts in your box, or don’t like any of the options available, maybe you know someone else who would love it?
As all of the gifts in our boxes are the same, we don't offer an exchange option with this plan.
If you're unhappy with everything in your box then you can return the full box to us with all individual products unopened and unused. Please email us at firstname.lastname@example.org for further details.
If there's a fault with one of your products then we will do our best to replace this for you, subject to availability. Please email us at email@example.com to arrange this.